ExtClaims — Comprehensive Insurance Claims Management
ExtClaims is a comprehensive solution for organising and managing insurance claims. From initial incident reporting and claim file creation to loss assessment, financial monitoring and compensation management, it brings tasks and information together in a single environment.
Through a web interface, authorised users can access the claim files, supporting documents and tasks relevant to their role. Mobile features also support loss assessors in their work and the digital collection of documents required for settlement.
Preliminary Records and Claim File Management
The process begins with a preliminary record of the incident and continues with the organisation of the claim file. Accident details, vehicles involved, policyholders, injured parties and beneficiaries are linked to the relevant case.
A consolidated view of the information makes it easier to search for and monitor each claim file, giving authorised users visibility into its status and outstanding tasks.
Workflow and Assignment Management
ExtClaims organises the individual actions required to manage a claim. Workflow and assignment management help users track case progress and coordinate the related tasks.
Assignments include the necessary details, notes and appointment scheduling, facilitating collaboration between the parties involved.
Partners and Professionals Involved
The application supports the management of loss assessors, authorised partners and lawyers involved in handling claims.
Their information is linked to the relevant claim files and tasks, giving authorised users a central source of the details they need to monitor each case.
Litigation Files
For claims that proceed to litigation, the application supports the management of litigation files. Case information and related documents are organised in connection with the claim, making it easier to track legal proceedings and collaborate with lawyers.
Claims Financial Monitoring
ExtClaims brings together the financial information for each claim, supporting the management of expenses, compensation payments, recoveries and reserves.
Reserves and paid amounts are recorded in the claim file, providing visibility into outstanding financial items and the progress of compensation by beneficiary and coverage.
SAP, YSAE-SAP Files and GDA
The application includes functions for managing SAP, YSAE-SAP files and GDA, incorporating the associated tasks into the claims management environment.
Digital Claim Files and Supporting Documents
Supporting documents, photographs, reports and other files can be attached electronically to each claim file. This keeps all case material together and available to users with the appropriate permissions.
Digital file organisation makes it easier to access the information needed when assessing and handling a claim.
Automated Correspondence and Updates
The application supports the creation and sending of letters, as well as copying correspondence to customers or other parties involved to keep them informed.
Automated communication features facilitate the sending of updates and instructions relating to claim progress and the collection of required supporting documents.
Digital Loss Assessment on Mobile Phones and Tablets
ExtClaims Net Mobile supports digital loss assessment, giving loss assessors access to their tasks according to their permissions.
Using a mobile phone or tablet, they can track assignments and appointments, enter vehicle details, add photographs and files, and record labour and parts estimates.
SMS and push notifications are also supported, facilitating communication and task coordination.
Digital Settlement Documentation
The digital settlement process makes it easier to collect the documents required to complete a compensation payment.
Through automated correspondence, recipients receive instructions and a link for submitting supporting documents. In the relevant interface, they can download available forms and upload documents such as a settlement receipt, a quotation, identification and bank account details.
The process is accessible from a computer, mobile phone or tablet, with management governed by user access permissions.
Access Permissions and Concurrent Working
Access to information and functions is determined by each user's permissions. Multiple authorised users can connect simultaneously, facilitating collaboration in case management.
Reporting and Integration with Third-Party Applications
Reports help users monitor activity and make use of the information collected in the application.
Communication with third-party applications also enables ExtClaims to integrate with other systems, according to the requirements and available interfaces of each implementation.
See the Application in Action
Contact us to discuss your needs and explore how ExtClaims can support your insurance claims management.
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